Oficina Sanitas Salamanca

I have been a client since 2013, where my only consultations are 1-2 a year, luckily. Now I have a health problem and after calling to authorize a flyer and not following any type of response protocol, but always being the same, we are sorry but... (always being a different negative answer) I go to the Salamanca Health Center, where they give me a different one, but also negative. They refuse to pay for treatment. I will cancel the service as soon as I can. 0 resolutions 0 empathy 0 customer service Greetings,

They don't know how to give an answer, very poor service, the person on the phone doesn't have the information and has to ask someone else, who I am listening to. I don't know why there is an office in Salamanca.

Well, the truth is fatal, they have not done anything to try to solve our problem, the only thing is to get it out of our hands, call Madrid, twice, is the answer I have gotten. And I ask myself, why do I want an office in Salamanca??? What they have achieved is to unsubscribe us, 4 people = €4,800. Could it be that you don't need it?

To be face to face with the public, you have to show a minimum of empathy

For years always very good service.